Quality Manager


NeilMed Pharmaceuticals Inc

Job Category

QA - Quality Control

Job Level


Job Type

Full time

Job Location

United States, Santa Rosa, Ca

Job Description


The Quality Manager will develop, implement and monitor quality strategies for NeilMed, and will lead and manage the Quality team. This role will ensure compliance with established standards and agency guidelines such as ISO 13485:2016, Health Canada and US FDA by providing direction to QA/QC and Regulatory Affairs team members to maintain and improve quality and regulatory compliance. This role is also responsible for international QA, QC operations including disposition of products, investigation and approval of materials, products and procedures and will act as a backup for the QA/QC inspector or QA/RA Associate to support Canada, Singapore and international business.


  • Direct Quality Assurance (QA) functions and teams to implement QA policies and procedures
  • Lead (prepare, arrange and execute) internal audits for compliance to CGMP, ISO 13485, Health Canada and International Regulations related to medical devices, natural health products and pharmaceutical products
  • Lead NCMR, CAPA and improvements in Quality area
  • Perform internal and external audits of NeilMed facilities and outside suppliers and vendors as required
  • Provide training and guidance to QA team members for routine QA rounds, improvements in GMP, SOPs, forms, validation protocols and reports
  • Review and approve procedures, forms, protocols, reports and specifications for US, Canada, Singapore, Europe and other international markets
  • Oversee quality and product releases in US, Canada, Singapore and other international markets. Act as an authority to release products in absence of local QA professional at various sites in US, Canada, Singapore and other international markets
  • Review and approve product release documents/records (certificate of analysis, certificate of manufacturer, inspection reports, investigation and CAPA reports and other product disposition related records) for US, Canada, Singapore, Europe and other international markets
  • Lead or assist Management Review per current Quality Systems requirements
  • Support stability studies for products by review and approval of stability protocols and reports
  • Manage supervision of 4-5 direct reports. Participate with peers in the formulation of overall direction, processes, systems and talent development for the Quality department and Company
  • Support Regulatory submissions and on-going regulatory compliance for product development process if needed
  • Review device labeling and advertising materials for compliance with global regulations; analyze and recommend appropriate changes
  • Review and approve submissions and approvals, including design and manufacturing changes and labeling
  • Act as Management Representative for the Company if required by the Company
  • Oversee Risk Management and provide input in design verification, design validation, shelf life studies
  • Provide technical guidance and training/mentoring to other QA employees and cross-functional teams
  • Develop and implement departmental and divisional policies and procedures
  • Other duties as assigned


  • Medical, Dental and Vision Insurance
  • 401k retirement with a company match once qualified
  • Paid Vacation
  • Free Ice Cream

Compensation is based on individual skill and experience level and will be determined upon a job offer being extended

Skills & Requirements


  • Bachelor or Master in Science (Preferred Biology, Chemistry or related field)
  • Certified Quality Auditor by ASQ (Preferred)
  • Knowledge of FDA regulations, guidance, and import/exports requirements for Medical Devices, Natural Health Products and Pharmaceuticals
  • Knowledge of European Device Directive and of applicable guidance documents (MEDDEV, NBMED, etc.)
  • Knowledge of Health Canada regulations (Preferred)
  • Knowledge in product labeling and promotional requirements
  • Strong understanding of the quality system requirements
  • Thorough knowledge of product development process, design control and Quality Systems
  • Strong technical knowledge of medical device products


  • Minimum 5 years of experience as a Quality manager (or higher level)
  • Demonstrated success in Quality management
  • Knowledge or experience in Risk management, CAPA management and Quality improvements
  • Statistical analysis and problem-solving ability strongly preferred


  • Proficient in timely review of technical and clinical data.
  • Proficient in FDA and international regulations (EU and Canada)
  • Technical knowledge of medical devices
  • Good presentation skills
  • Computer skills; MS Word, PowerPoint, MS Project, Adobe Acrobat, Excel
  • Strong written and oral communications skills
  • Detail oriented and Self-motivated.
  • Ability and commitment to working both independently and as part of a team
  • Excellent negotiation and problem solving skills
  • Ability to write clear, concise, and well thought out technical documents
  • Able to manage moderately complex problems/projects by exercising independent decision making and analytical thinking skills
  • Ability to work under minimal supervision and independently
  • Must be able to work in timeline-driven manufacturing setting

How to Apply

To apply for this position, please email your resume and cover letter to jobs@neimed.com and include the job title in the subject line of the email.

About Company

NeilMed Pharmaceuticals is a leading manufacturer in nasal saline OTC products. We are committed to providing exceptional customer service and satisfaction. We ensure that our products meet the highest level of quality and safety standards. We are always looking for experienced, self motivated, hard working, and dependable individuals to join our rapidly growing company. Qualification requirements will vary depending upon the job you are applying for. We offer competitive salary and benefits.

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